Online Banking Enrollment
Online Banking Terms and Conditions Agreement
June 2006
Cornerstone Community Bank's Online Banking Service is available to
all of our customers at no monthly charge. The Online Banking Service
allows customers to view account information and make internal transfers.
The Bill Payment feature is an optional service for checking accounts.
You may add the Bill Payment feature, if approved by the bank, by contacting
a Customer Service Representative at any of our locations.
Introduction
This Agreement is a contract between you and Cornerstone Community
Bank that outlines and governs the Terms and Conditions for accessing
your personal and commercial accounts via Cornerstone Community Bank's
Online Banking Services. This agreement explains the terms and conditions
which govern the following online banking services:
By using the Online Banking Services provided by Cornerstone Community
Bank, you agree to abide by the terms and conditions of this agreement.
All applicable federal laws and regulations will govern this agreement.
In the event that no federal law applies, laws and regulations effective
in the State of Florida will govern the agreement.
In
order to use Cornerstone Community Bank's Online Banking Service,
you must accept the Terms
and Conditions by clicking on the "I
Agree" button at the end of this Agreement, you agree to abide
by all of the Terms and Conditions of this Agreement and acknowledge
your receipt and understanding of this Agreement. Please read this
Agreement carefully and print a copy for your records.
The
term "business
day" refers to Monday through Friday,
excluding Saturday, Sunday and federal banking holidays.
Accessing
Your Accounts
In order to activate your Online Banking Service,
you must have at least one account with Cornerstone Community Bank.
As
a customer of Cornerstone Community Bank, you may access your accounts
by selecting and using an online access ID and password
(PIN). You
should keep your PIN in a secure location. Any person having
access to your Cornerstone Community Bank Online Banking PIN will
be able
to access the Internet Banking Service and perform all transactions,
including reviewing account information, making transfers to
other accounts which have mutual ownership and transferring funds
to
outside vendors if you have the Bill Payment option. You are
liable for all
transactions made or authorized using your password.
Your initial
access ID and password will be provided to you in your Online Banking
Services welcome letter. The first time
you
log on
to the Online Banking System, you will be required to change
the initial
access ID and password to meet the below requirements:
-
The Access ID you select may be any combination
of alpha/numeric characters, with a minimum of six (6) characters
and a maximum of sixteen (16) characters.
-
The Password criteria is as follows:
-
Minimum Password Length
-
Maximum Password Length 16
-
Number of Numeric Characters Required 1
-
Number of Alpha Characters Required 2
-
Passwords
are case sensitive (must be entered exactly
as input with upper and/or lower case characters).
- Passwords can be changed at any time by the account holders
through Cornerstone Community Bank's Online Banking Service.
Cornerstone Community Bank is entitled to act on instructions received
through Online Banking under your password and without inquiring into
the identity of the person using that password. You should not, under
any circumstances disclose your password. Bank employees do not need
and should not ask for your password.
If you suspect that an unauthorized
person has access to your password or believe your password has been
lost or stolen or that someone may
attempt to use the Service without your consent or has transferred
funds without your permission, you must notify Cornerstone Community
Bank immediately. Call a Cornerstone Community Bank Customer Service
Representative at (727) 526-5678 and tell them about your security
concern. Customer Service Representatives are available Monday through
Friday 8:30 a.m. until 5:00 p.m. excluding Saturday, Sunday and Federal
Bank Holidays.
You may use your personal computer to:
- View account balances and transaction history
- Transfer funds between your Cornerstone Community Bank
accounts which belong to you
- Establish automatic transfers between your Cornerstone
Community Bank accounts.
- Pay bills to any merchant, institution or individual with
a U.S. mailing address
- Communicate
directly with Cornerstone Community Bank via E-mail.
Cornerstone Community Bank reserves the right to cancel your online
service at any time without notice due to insufficient funds in one
or more of your accounts. After cancellation, service may be reinstated
at the discretion of the bank provided that funds are available to
cover the cost of any fees and /or pending transfers. To reinstate
your service, contact a Cornerstone Community Bank Customer Service
Representative at one of our locations.
Balance
Information - You may access any eligible Cornerstone Community
Bank Account on which you are an owner and signer to receive transaction
history and balance information. The balance and account history will
show the current balance of the account, including any transactions
conducted prior to the inquiry. In progress returns due to non-sufficient
funds or stop payments may not be reflected in the inquiry.
Account
Information - Account balances and activity is current information.
Funds transferred between related accounts initiated on your computer
using Online Banking and received by the bank before 4:30 p.m. EST
Monday through Friday will be effective on the current business day.
Transfers processed on your computer using Online Banking and received
after 4:30 p.m. EST Monday through Friday or all day Saturday, Sunday
and banking holidays will be effective the following business day.
- Transaction Sessions - You will be automatically disconnected
from this service after 15 minutes of inactivity.
If you do not access your accounts via Cornerstone Community Bank's
Online Banking Service for any consecutive three (3) month period,
Cornerstone Community Bank reserves the right to disconnect your service.
(See paragraph above for reinstatement of service information.)
If you do not schedule or process a payment with your Cornerstone
Community Bank Bill Payment system within a three (3) month period,
Cornerstone
Community Bank reserves the right to discontinue your Bill Payment
Service.
You agree to be responsible for any local or long distance
telephone charges or Internet Service Provider (ISP) charges that
you incur
by accessing your accounts via Cornerstone Community Bank's Online
Banking
Service.
If you wish to cancel any of your Cornerstone Community
Bank Online Banking Services, please contact a Cornerstone Community
Bank Customer
Service Representative at one of our locations or send us cancellation
instructions in writing to Cornerstone Community Bank, PO Box
55699, St. Petersburg, FL 33732.
Hours of Accessibility
You may access Cornerstone Community Bank's Online Banking Service
24 hours per day, seven days per week. Necessary system maintenance
will be scheduled for hours during which system traffic is normally
at a minimum. If the system is unavailable due to an unanticipated
problem, you may use the automated voice response system (Telebanc),
our ATM machines, or a branch office (during regular business hours)
to conduct your transactions.
Bill Payment
You may apply for our optional Online Bill Payment system by contacting
a Customer Service Representative at any of our branch locations.
The Bill Payment service allows you to schedule payments through
your online
banking system for current, future and recurring bills from your
checking account. You must designate a specific checking
account
(excluding money market accounts) as your bill payment account.
Restrictions
We will not permit you to use a money market checking or savings
account as your Bill Payment Account, because Federal regulations
require us
to limit either by contract or in practice the number of certain
types of transfers from money market checking or savings accounts.
Under
these regulations, you are limited to six (6) preauthorized electronic
funds transfers and telephone transfers, including Cornerstone
Community Bank's Online Banking transactions, checks, and point-of-sale
transactions
per month. Of these six transactions, you are limited to no more
than three (3) transactions per month by check or point-of-sale.
Each funds
transfer or payment through Cornerstone Community Bank's Online
Banking Service from your savings or money market deposit account
is counted
as one of the six limited transfers you are permitted each month.
Eligibility
You may pay any merchant or individual approved for payment by
Cornerstone Community Bank for payment through the Online Bill
Payment Service.
We will be unable to process any payments to federal, state,
or local tax agencies. Online Bill Payments are available only
to
payees with
a U.S. mailing address.
Bill Pay Procedure
By furnishing us with the names of your payees (merchants and/or
individuals) and their addresses, you give us authorization
to follow the payment
instructions, which you provide to us via Cornerstone Community
Bank's Online Banking Service for these payees. When we receive
a payment
instruction for the current date or a future date, we will
remit the funds to the payee on your behalf from the funds in your
selected account;
on the day you have instructed them to be sent (Payment Date).
We are not obligated to pay funds from your account(s) if the
account balance
is insufficient to cover the payment, unless your account has
overdraft protection in an amount sufficient to cover the payment.
Funds
for
ALL bill payments, whether paid electronically or by check,
will
be withdrawn on the day the payment is scheduled to be SENT
to the payee.
Note
Any payments made with Bill Payment require sufficient time
for your payee to credit your account properly. To avoid
incurring a finance
charge or other charge, you must schedule a payment sufficiently
in advance of the due date of your payment. In the event
that the payee
for your scheduled payment does not accept payments via the
electronic
system, your payment will be made by mailing a paper check.
Paper payment requires a longer delivery time. Payments should
be made
seven (7)
business days prior to the due date.
Liability
If you fail to schedule your payment according to the recommended
time frame, Cornerstone Community Bank will not be responsible
for the late
fees or finance charges. We shall not be responsible for
any charges imposed or any other action taken by a payee
resulting
from a payment
that you have not scheduled properly, including any applicable
finance charges or late fees. Paper checks are mailed to
the address you
supply. Cornerstone Community Bank will not be responsible
for processing incorrect
information, which is supplied by you through the bill
payment system, or for failure of the payment to process due to
incorrect
information.
In addition, we will not be liable if any third party through
whom any bill payment is made fails to properly transmit
the payment
to the intended payee. We will also not be liable if there
are insufficient
funds or credit availability in your designated payment
account or overdraft protection plan, if a legal order prohibits
us from conducting
withdrawals to the payment account, if there is a hold
on
the account for uncollected funds or any other valid reason
for
hold, if the
payment account is frozen or closed, or if any part of
the electronic funds
transfer system is not working properly. We will not be
liable for indirect, special or consequential damages due to the
use of Bill
Payment.
Research Requests
To inquire about an Online Bill Payment, please contact
a Cornerstone Community Bank Customer Service Representative
at one of our
locations.
Termination
Cornerstone Community Bank reserves the right to terminate
your use of Bill Payment at any time. If for any reason
you should
wish to
terminate your use of Cornerstone Community Bank's
Bill Payment System, we recommend
that you cancel all future bill payment and transfers
at the same time you cancel your account, by deleting
the
payments yourself, or by calling
a Cornerstone Community Bank Customer Service Representative
at
one of our locations. This will insure that future
payments and transfers
made by you will not be duplicated. We will automatically
delete
all outstanding payments and transfers (both one-time
and recurring) once
we have been notified that your service has been terminated.
We will continue to maintain your accounts unless you
notify us otherwise.
Joint Account Holders
Each Bill Payment account may consist of either one
individual account holder, or multiple (joint) account
holders.
Each account holder
needs a unique Cornerstone Community Bank Online
Banking password. The terms
of this online banking agreement apply to all account
holders enrolled in the Online Bill Payment program.
In order to
have a joint membership,
all members must be joint signers on the checking
account linked to Bill Payment. Joint members share the same
payee list, and
are subject
to the joint tenant rules contained in the Account
Agreement and Signature Card for the checking or
savings account.
Either account
owner may
close the bill payment service.
Consumer Rights and Responsibilities
In addition to this Agreement, you agree to be bound
by and comply with the Account Agreement and Account
Disclosure,
the rules
and regulations of the electronic transfer system,
and state
and federal
laws and regulations
including the Regulation E disclosure that you
received when you opened your account.
You, the consumer, are responsible for keeping
your PIN and account data confidential. We are
entitled
to act
on transaction
instructions
received using your PIN, and you agree that the
use of your PIN will have the same effect as
your signature,
authorizing the
transaction(s). If you authorize other persons
to use your PIN in any manner, your
authorization will be considered unlimited in
amount and manner until
you have notified us in writing that you have
revoked the authorization, changed your PIN, and that you
are responsible
for any transactions
made by such persons until such time as we receive
and
have
time to act upon the notification that transfers
by that person, or
instructions regarding your accounts, are no
longer authorized.
You must notify us immediately if you suspect
that another person has improperly obtained
use of your
online password.
You must
also notify
us if someone has transferred or may transfer
money from your bank account without permission,
or if
you suspect
any fraudulent
activity
related to your account. You should reveal
your account number only to legitimate entities for
purposes you
authorize, such
as automatic
payments to your insurance company. To notify
us, call a Cornerstone Community Bank Customer
Service
Representative
at one of our
locations or click here .
When you write us about your problem, please:
- Describe the error or transaction in question, and explain
why you believe it to be an error.
- Tell us the dollar amount of the suspected error.
- If the problem involves a bill payment provide the payee’s name, date for which the payment was scheduled and payment amount.
The Bank reserves the right to terminate or modify this agreement
and modify your access to Cornerstone Community Bank's Online Banking
Service in whole or in part, at any time.
Federal law requires that
if you believe your online password has been lost, stolen or compromised
and you tell us within two business days
after you learn of the loss or theft, you can lose no more than $50.00
if someone used your online password without your permission.
Limitations
on Bank Liability
We will not be responsible for the following incidents, errors or
failures:
We
will not be responsible for failure to provide access or for interruptions
in access to Cornerstone Community Bank's Online Banking Service or
Online Bill Payment Service due to a system failure or due to other
unforeseen acts or circumstances.
We will not be responsible for any
errors or failures from any malfunction of your computer or any computer
virus or other problems related to
your computer equipment used with Cornerstone Community Bank's Online
Banking Service.
We are
not responsible for any error, damages or other losses you may suffer
due to the
malfunction or misapplications of
any system you
use, including your browser (Microsoft Explorer® , Netscape Navigator® ,
or otherwise), your Internet Service Provider (ISP), your personal
financial management or other software (such as Quicken® , or Microsoft
Money® ), or any equipment you may use (including your telecommunications
facilities, computer hardware and modem) to access or communicate with
Cornerstone Community Bank's Online Banking Service.
We are not responsible
for postal delays or processing delays by the payee for any bill
payment made through our Bill Payment Service.
Other Provisions
Electronic
Notice
With your consent, we may send notices to you by electronic mail
(e-mail). You may use e-mail to contact us about inquiries, maintenance,
and/or
some problem resolution issues. E-mail may not be a secure method
of communication. We therefore recommend that you do not send
confidential personal or financial information by e-mail. There
may be times
when you need to speak with someone immediately, especially to
report a
lost or stolen PIN, or to stop a payment. In these cases, do
not use e-mail. Instead call a Cornerstone Community Bank Customer
Service
Representative at one of our locations, during regular business
hours, Monday - Friday 8:30 a.m. - 5:00 p.m., excluding Saturday,
Sunday
or
Federal Bank Holidays.
Ownership of Website
The content, information and offerings on our website are owned
by Cornerstone Community Bank, and the unauthorized use, reproduction,
linking or distribution of any portions are strictly prohibited.
Fees
and Charges
Changes to Fees, Charges and Other Terms
We reserve the right to change the fees, charges or other terms
outlined in the agreement. We will notify you 30 days prior
to implementation
of changes, either by written notice or e-mail, and will
also update this agreement, if the changes to this agreement
are more restrictive
than those stated in the agreement, or increase your responsibility
for unauthorized transactions. In the event that a change
is
necessary to ensure the security of the online system,
an immediate change
may be necessary, and we will notify you within 30 days
after the change
is made by electronic or written notice. You may choose
to accept or decline changes by continuing or discontinuing
the services
to which
the changes relate. We reserve the option to waive, reduce
or reverse charges or fees in individual situations. Changes
to
fees applicable
to specific accounts are governed by the applicable Account
Disclosure.
| Service |
Fee |
| Online Banking |
|
- Account and Balance Inquiries
- Funds Transfers
- Export Online Transactions
|
No charge |
| Online Bill Payment |
No charge |
| Overdraft Charge |
$31.00 |
|